Refund & Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

• Return Window: Items must be returned within 14 days of delivery.
• Condition: Products must be unused, sealed, and in original packaging.
• Return Process: Email us at support@coslife.co.za with your order number and reason for return.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refund Timeframe: Refunds are processed within 7 business days after we receive the returned product.

Shipping Policy

We offer fast and reliable delivery across South Africa.

• Delivery Area: Nationwide across South Africa.
• Processing Time: Orders are processed within 1–2 business days.
• Delivery Time: Standard delivery takes 2–5 working days depending on location.
• Shipping Partners: Courier Guy, PUDO, and Fastway Couriers.
• Shipping Fees: Calculated at checkout based on order size and location.

If your order is delayed beyond the expected delivery date, please contact us at support@coslife.co.za.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

• Data We Collect: Name, email, shipping address, phone number, and payment information.
• Use of Data: To process your order, provide customer support, and improve our services.
• Third Parties: We do not sell, rent, or share your personal data with third parties.
• Cookies: Our site uses cookies to enhance your browsing experience and for analytics.

You may request access to your data or deletion by contacting support@coslife.co.za.

Terms & Conditions

Welcome to CosLife Store. By using our website, you agree to the following terms:

• Product Information: We strive for accuracy, but prices and descriptions are subject to change without notice.
• Availability: We do our best to maintain accurate stock levels, but items may become unavailable.
• Orders: All orders are subject to acceptance and availability.
• Payment: We accept secure online payments via PayFast and other local providers.
• Limitation of Liability: We are not responsible for delays caused by shipping providers or other third parties.

Contact Us

We’re here to help. Reach out with any questions or concerns.

• Email: support@coslife.co.za
• Phone: +27 81 311 5843
• Address: 509 Louis Botha Avenue, Gresswold, Johannesburg, South Africa
• Hours: Monday to Friday, 9:00 AM – 5:00 PM